What RISA is building is not just smart technology. It removes barriers so our teams can move faster and stay focused on what matters most: caring for patients.
Dr. Jeff Vacirca
Chief Executive Officer
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We've always said it: can we just keep RISA for everything? Everything's been pretty smooth, pretty great, and no complaints from the clinic, which is also a good thing.
Damaris Panameno
Senior Authorization Specialist
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Senior Authorization Specialist
There's a lot of noise in the industry right now, a lot of AI companies out there. In my personal opinion I would rather have one strategic business partner that's going to do this than dealing with five or six vendors who sometimes in the workflow have to interoperate with one another.
Dr. Edward Licitra
Chief Executive Officer
The team of 18 previously handled all authorization tasks end-to-end. Since RISA began, their day-to-day has shifted to patient-facing work: cost estimates, customer service, social work grants, and patient balance collection.
Tanya Rowerdink, DNP
Senior Director of Revenue Cycle Management
Senior Director, Revenue Cycle Management
We're working with the team on a variety of different initiatives to create clinical intelligence using the foundation already created through the prior authorization tool — understanding guidelines, understanding your particular patient, identifying care gaps proactively. We've already got s…
Damaris Panameno
Senior Authorization Specialist
Chief Executive Officer
We actually use them for all prior authorizations for our oral pharmacy. But also they do on the medical side too, and radiology.
Damaris Panameno
Senior Authorization Specialist
Chief Executive Officer
This looks good - while I was out I was not pulling and tracking daily, so I was pleased when I pulled this A.M. This shows me RISA is solid 2 weeks out.
Damaris Panameno
Senior Authorization Specialist
Director, Revenue Cycle Management
We termed a team member this week and would look to not backfill that position and use Risa to assist with this work.
Damaris Panameno
Senior Authorization Specialist
Senior Director, Revenue Cycle Management
After we do medical we're going to be moving to radiation oncology. We'll then have four prior authorization or approval processes deployed in the practice.
Damaris Panameno
Senior Authorization Specialist
Chief Executive Officer
I've done prior authorizations for over a decade, so your product is magical to me.
Damaris Panameno
Senior Authorization Specialist
Client Implementation Manager
Great news! Thank you for sharing! (reacting to RISA's 100% first-submission approval rate over 4 weeks)
Damaris Panameno
Senior Authorization Specialist
Senior Director, Revenue Cycle Management
Our first pass approval was in the mid 80% for radiology studies. RISA took over and now it's in the mid 90%. We've seen a significant uptick in terms of first pass radiology approvals.
Damaris Panameno
Senior Authorization Specialist
Chief Executive Officer
Maybe I can not hire three FTEs, you know, for example, so I could say, okay, instead of hiring three FTEs, I could give you this work.
Damaris Panameno
Senior Authorization Specialist
Chief Revenue Officer
Using RISA, we were able to pretty much implement from day one.
It wasn't a ramp-up. It was full on. The moment we said on this day we're taking it, that's when we used RISA. And it's pretty much been heaven since, to use my words. The fact of the matter is, this past month they did about 2,100 cases.
Maria Langhorst
Senior Manager, RCM
Senior Manager, Revenue Cycle Management
I come from the matching space, so I've worked with other vendors that do AI matching, and RISA is so far ahead.
Jennifer Quigley
Senior Director of Precision Health & Partnerships
The approval rate has been 100%. We have seen no denials till now. You can’t get better than 100%. Whosoever is handling the Radiology Prior Authorizations, I want to say thank you. They are doing a fabulous job.
Beth Huneycutt, CHONC
Manager, RCM
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Manager, Revenue Cycle Management
I’ve seen the difference since you guys came aboard, and been bragging about you guys. I love your product. You’re doing a great job.
Y’all would have brought hours back to my life for days, especially when I think about the time I used to spend processing prior authorizations.
Y’all would have brought hours back to my life for days, especially when I think about the time I used to spend processing prior authorizations.
Brianna Thacker
Clinical Product Specialist
Clinical Product Specialist
What I have been seeing is favorable. That's why we recently added higher dollar drugs, and we'll likely be adding even more in the next few months. Looking at it drug by drug, there are some that show substantial improvement, which is exciting for both of us.
Damaris Panameno
Senior Authorization Specialist
Senior Director, Revenue Cycle Management
When you think about people manually doing all the services an authorization specialist would have to do, it would take three or four people to do that — and that's in a perfect world where they're not sitting on hold for an hour and a half, if it's a local plan that requires a call, or portals going..
Damaris Panameno
Senior Authorization Specialist
Senior Manager, Revenue Cycle Management
Pre-RISA, any office is a lot of manual — someone's doing it, someone's implementing, someone's working it, someone's keeping an eye on the case. With RISA the AI does that. They're keeping track of it, they're working the case.
Damaris Panameno
Senior Authorization Specialist
SME, Revenue Cycle Management
Overall for May, we're seeing like a 4% denial rate, which is great considering they worked 3,243 RISA orders.
Damaris Panameno
Senior Authorization Specialist
Senior Director, Revenue Cycle Management
This is what we need. Your tool is good. It's very powerful. You know more than me now.
Damaris Panameno
Senior Authorization Specialist
Clinical Research Coordinator
I've gotten nothing but excellent feedback on your process with Med Onc. That's why we went with you for urology. And when I heard you guys already do radiology too, I'm like, oh my God, slam dunk.
Amy Barker
RCM Director
Great documentation - I literally was doing the same thing and I stopped and ditched mine because yours is perfect.
Damaris Panameno
Senior Authorization Specialist
Director, Revenue Cycle Management
In community oncology, the drug risk is existential. A tool like RISA acts as a safety net, automating the authorization workflow end-to-end so we shorten time to treatment, reduce errors, and take pressure off staffing.
Nirav Shah
Chief Revenue Officer
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Chief Revenue Officer
Full visibility into every authorization!
We are extremely happy with what RISA is doing. My team now has complete insight into volumes, denials, turnaround times, and clinical alignment.
We are extremely happy with what RISA is doing. My team now has complete insight into volumes, denials, turnaround times, and clinical alignment.
Vice President, Chief Administrative and Pharmacy Officer
Eileen Peng
Vice President, Chief Administrative and Pharmacy Officer
Our patients start treatment sooner and hear from us less about paperwork.
Our physicians know a plan will be authorized before they have to defend it. Our schedule holds, our capacity is used. It is a quieter operation, and a better one to be treated in.
Our physicians know a plan will be authorized before they have to defend it. Our schedule holds, our capacity is used. It is a quieter operation, and a better one to be treated in.
Todd O'Connell
President
Patients get to scans faster.
Auths now close same-day.
RISA frees up team capacity by handling time-consuming authorizations, letting coordinators focus on outreach, scheduling, and coordination. Turnaround is now same/next day, moving patients to scans faster and more efficiently.
Auths now close same-day.
RISA frees up team capacity by handling time-consuming authorizations, letting coordinators focus on outreach, scheduling, and coordination. Turnaround is now same/next day, moving patients to scans faster and more efficiently.
Jake Canavan
Program Manager
Program Manager
We can transition a hundred percent of like, basically whatever you did, including statistics, we can transition all that authorization to you guys in the other markets.
Damaris Panameno
Senior Authorization Specialist
Chief Revenue Officer
Once we deployed RISA for our pharmacy, authorizations are now completed within a couple of hours, and by the end of the day there's no longer any kind of residual work that flows over to the next day.
Damaris Panameno
Senior Authorization Specialist
Chief Executive Officer
Since they've been able to be so ahead and keep working four weeks out, there's far less to have to worry about patient delays with treatments not being approved in time — which is again my main thought. No one wants our patient to know.
Damaris Panameno
Senior Authorization Specialist
Senior Manager, Revenue Cycle Management
It was really game-changing for us. Just like revenue cycle management — as you grow an organization, if you don't have these business solutions in place to scale, then you have all kinds of problems. This has been super helpful for our practice.
Damaris Panameno
Senior Authorization Specialist
Chief Executive Officer
I've looked at enough data that I feel okay with giving you the rest of the work. So I'm not making it contingent on the claims analysis.
Damaris Panameno
Senior Authorization Specialist
Senior Director, Revenue Cycle Management Shared Services
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